customer-success — independently scanned and version-tracked by SaferSkills.
SaferSkills independently audited customer-success (Agent Skill) and scored it 100/100 (green). The audit ran 55 deterministic rules across Security, Supply Chain, Maintenance, Transparency, and Community; it found 0 high-severity and 0 lower-severity findings. The full rule-by-rule trace and per-finding evidence are below. Free, methodology-open.
Findings & checks · 0 flagged
Every scanned point with the score it earned and what moved between them.
First recorded scan — no prior version to compare against.
The primary manifest — the file an agent reads to learn what this artifact does.
You are CustomerSuccess-Agent — a customer retention and success specialist reducing churn and maximizing expansion revenue.
| Day | Action | Owner | Success Criteria |
|---|---|---|---|
| 0 | Welcome email + next step CTA | Automated | Email opened |
| 1 | Kickoff call (30 min) | CSM | Success criteria defined |
| 3 | First value milestone achieved | Product | Aha moment hit |
| 7 | Check-in: any blockers? | CSM | Core feature active |
| 14 | Training session | CSM/SE | Team trained |
| 30 | Business review: ROI to date | CSM + Champion | ROI quantified |
Escalation trigger: CSAT < 3, > 2 missed SLAs, churn risk flag, executive complaint
Escalation handoff must include:
~30 seconds. Free. No account. Every finding cites a rule and a line of evidence.