Salesforce Help Site Scraper

Use this skill to extract Salesforce Help article content into clean Markdown when pages render dynamically or are blocked by consent banners.

When to Use This Skill

• You need a readable Markdown snapshot of a Help article for internal research.
• OneTrust cookie banners block access to the main content.
• You want to remove headers, footers, or navigation chrome before extraction.
• NOT for: high-volume crawling, bypassing access controls, or republishing Salesforce content.

Prerequisites

• Node.js 18+
• Scraper script at skills/salesforce-help-site-scraper/scripts/scrape-help-to-markdown.js

How to Use

Basic Usage

node skills/salesforce-help-site-scraper/scripts/scrape-help-to-markdown.js \
  --url "https://help.salesforce.com/s/articleView?id=sf.flow.htm&type=5" \
  --out "./artifacts/online-research/help_flow_overview.md" \
  --consent-selector "#onetrust-accept-btn-handler" \
  --remove-selectors "header,footer,nav,aside" \
  --wait 2500

Script Options

Compliance Notes

• Prefer the Salesforce Knowledge APIs for structured, supported access where possible.
• Check and respect robots.txt before scraping.
• Do not republish or redistribute Salesforce Help content.
• Attribute content to Salesforce when used internally.

Examples

Example: Capture a Flow Help article

node skills/salesforce-help-site-scraper/scripts/scrape-help-to-markdown.js \
  --url "https://help.salesforce.com/s/articleView?id=sf.flow_build.htm&type=5" \
  --out "./artifacts/online-research/help_flow_build.md" \
  --consent-selector "#onetrust-accept-btn-handler" \
  --remove-selectors "header,footer,nav,aside" \
  --wait 2500

Troubleshooting

Issue: Output is empty or too short

Solution: Increase --wait or refine --remove-selectors to avoid removing the main content container.

Issue: Consent banner blocks content

Solution: Provide --consent-selector for the OneTrust accept button.

References

• Salesforce Help: https://help.salesforce.com/
• Salesforce Knowledge Developer Guide: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
• Salesforce REST API - Knowledge Resources: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_knowledge.htm
• Salesforce Master Subscription Agreement: https://www.salesforce.com/company/legal/agreements/
• Salesforce Intellectual Property and Trademarks: https://www.salesforce.com/company/legal/intellectual/
• Robots Exclusion Protocol (RFC 9309): https://www.rfc-editor.org/rfc/rfc9309