Soft-Launch Monitor · Pilot Customer Tracking

When to Trigger

Founder says:

• "Product delivered to customer X"
• "Y started using our tool"
• "How's the first week of pilot going"

Or dashboard pipeline Stage 6 triggers.

Inputs

• customers/<name>/ (customer folder)
• docs/ideas/<slug>/ (product pipeline artifacts · for cross-referencing original assumptions)
• Founder's verbal supplement: specific customer feedback (WeChat screenshots / emails / call transcripts)

Output

customers/<name>/pilot-tracking.md, structured as follows:

---
stage: pilot
customer: <name>
product: <slug>
startDate: 2026-04-25
deadline: 2026-05-09     # default 14-day pilot cycle
status: monitoring        # monitoring / GO / NO-GO / extended
goNoGoCheckpoints:
  - day7: pending
  - day14: pending
exitCriteria:
  GO:
    - "Customer uses product 5 consecutive workdays"
    - "At least 1 proactive positive feedback"
    - "Verbal renewal intent confirmed"
  NO_GO:
    - "Zero active logins in first week"
    - "Explicitly says 'not a fit' or 'too complex'"
    - "Data / privacy incident occurs"
---

# Pilot Tracking · <customer> · <product>

## Feedback Log

### Day 1-3
- 2026-04-25 · Customer first login + used feature X · Feedback: ...

### Day 4-7
- 2026-04-28 · ...

## Current GO/NO-GO Assessment

[Fill in at day 7 / day 14 checkpoint]

## Risks & Mitigations

- Risk 1: ...
- Mitigation: ...

Core Rules

1. Default pilot period is 14 days · exceeding without clear renewal = implicit NO-GO
2. GO/NO-GO criteria are locked in on day 0 · not adjusted mid-course
3. Every feedback entry includes date + source (WeChat / email / call) · no memory-based recall
4. Day 7 is a mandatory checkpoint · if criteria aren't met, proactively schedule a 1-on-1 with the customer
5. NO-GO still produces a case study (anonymized internal version) · honest failure builds trust

Collaboration with Other Skills

• Before evaluation, use idea-eval existing 6-dimension scores · cross-reference with actual feedback ("assumed pain points vs real customer pain points")
• After pilot ends, use case-study-gen to feed this back into 6-platform content (regardless of GO or NO-GO)
• After multiple pilots complete, use eval-refine to adjust the idea-eval rubric

Solo Founder Specific Constraints

• No more than 3 concurrent pilots · attention gets diluted · none succeed
• Customer pays before pilot · free pilot customers don't actually use the product · feedback is invalid
• Fixed 1-hour weekly proactive check-in · don't wait passively for feedback

Prohibited

• ❌ Adding new features mid-pilot (breaks the baseline)
• ❌ Automated DMs / automated follow-ups (violates TOS · destroys trust)
• ❌ Treating vague feedback as a GO signal ("it's okay" / "pretty good" = implicit NO-GO)