name: 00-ke-hoach-mkt
description: "Dung khi can ke hoach marketing tong the cho mot ky — muc tieu, phan khuc, kenh, ngan sach, timeline, KPI va ma tran rui ro. Co ca che do ban day du va che do ke hoach 1 trang cho chu doanh nghiep nho. Kich hoat khi user nhac 'lap ke hoach marketing', 'ke hoach MKT', 'marketing plan', 'chien luoc marketing nam', 'plan quy toi', 'ke hoach 1 trang'. Khong dung cho — tinh nguoc ngan sach tu doanh thu thi dung skill 10-tinh-kpi-nguoc; phan bo ngan sach chi tiet theo kenh thi dung skill 61-budget-planning; brief mot chien dich cu the thi dung skill 02-brief-chien-dich."
argument-hint: "<sản phẩm + objective + target user>"
metadata:
version: 2.0.1
category: strategy
triggers:
- "lap ke hoach marketing"
- "fullstack marketing plan"
- "chien luoc marketing"
- "ke hoach trien khai"
- "ke hoach content"
- "performance plan"
- "phan bo ngan sach"
- "ke hoach kenh"
- "GTM"
- "launch san pham"
- "ke hoach campaign"
output: File .md hoan chinh gom 7 phan — Strategy, SAVE Framework, Content Plan, Channel & Budget, Performance KPI, Risk Matrix, Timeline
related:
- 08-nghien-cuu-doi-thu
- 09-insight-khach-hang
- 10-tinh-kpi-nguoc
- 01-lich-noi-dung
- 02-brief-chien-dich
- 03-danh-gia-hieu-suat
Ke Hoach Fullstack Marketing
Master skill — goi 08-nghien-cuu-doi-thu, 09-insight-khach-hang, 10-tinh-kpi-nguoc truoc khi xuat output.
Thu thap thong tin
Hoi user toi da 4 cau truoc khi bat dau:
- San pham / dich vu gi? Mo ta ngan gon, diem khac biet chinh, muc gia.
- Khach hang muc tieu la ai? Do tuoi, gioi tinh, khu vuc, hanh vi, noi dau lon nhat.
- Muc tieu va ngan sach? Doanh thu muc tieu/thang, ngan sach marketing (ads + content + nhan su), thoi gian chien dich.
- Giai doan hien tai? Launch moi / Growth / Mature? Da co kenh nao dang chay? Data hien co (follower, email list, data khach cu)?
Phan 1 — Chien luoc tong the
1.1 Tom tat tinh hinh
| Hang muc | Noi dung |
|---|
| San pham / Dich vu | [ten + USP] |
| Thi truong | [dia ly + quy mo] |
| Giai doan | Launch / Growth / Mature |
| Thoi gian ke hoach | [so thang] |
| Ngan sach tong | [so tien] |
1.2 Phan tich SWOT
| Tich cuc | Tieu cuc |
|---|
| Noi bo | Strengths: [liet ke] | Weaknesses: [liet ke] |
| Ben ngoai | Opportunities: [liet ke] | Threats: [liet ke] |
1.3 Competitive Moat Analysis
Goi skill 08-nghien-cuu-doi-thu de co du lieu day du.
| Doi thu | Kenh manh | Diem yeu khai thac | Moat cua ho | Moat cua minh |
|---|
| [Doi thu 1] | | | | |
| [Doi thu 2] | | | | |
| [Doi thu 3] | | | | |
Loai moat can xay:
- Brand trust (nhan dien + do tin cay)
- Content depth (noi dung chuyen sau doi thu khong lam)
- Community lock-in (cong dong khach hang trung thanh)
- Data advantage (hieu khach hon doi thu)
- Distribution (nhieu kenh phan phoi hon)
1.4 Customer Insight
Goi skill 09-insight-khach-hang de xac dinh insight chinh.
| Yeu to | Mo ta |
|---|
| Noi dau lon nhat | [mieu ta cu the] |
| Mong muon tham kin | [dieu ho thuc su muon nhung chua noi ra] |
| Rao can mua hang | [ly do ho chua mua] |
| Trigger mua hang | [tinh huong khien ho san sang chi tien] |
| Kenh ho tin tuong | [nguoi/kenh nao anh huong quyet dinh] |
Phan 2 — SAVE Framework
Thay the 4P truyen thong. Phu hop hon cho dich vu va san pham so.
2.1 Solution (Giai phap — thay vi Product)
| Cau hoi | Tra loi |
|---|
| Khach hang dang gap van de gi? | [noi dau cu the] |
| San pham giai quyet nhu the nao? | [co che giai quyet] |
| Ket qua ho nhan duoc la gi? | [outcome cu the, do duoc] |
| Trong bao lau ho thay ket qua? | [timeline ky vong] |
2.2 Access (Tiep can — thay vi Place)
| Kenh | Vai tro | Uu tien |
|---|
| [Kenh 1] | TOFU — thu hut | Cao / Trung binh / Thap |
| [Kenh 2] | MOFU — nurture | |
| [Kenh 3] | BOFU — chuyen doi | |
| [Kenh 4] | Retention — giu chan | |
Tham khao references/channel-system.md de chon kenh phu hop.
2.3 Value (Gia tri — thay vi Price)
| Hang muc | Chi tiet |
|---|
| Gia san pham / dich vu | [muc gia] |
| Gia tri khach nhan duoc | [dinh luong: tiet kiem X, tang Y] |
| Ti le gia tri / gia | [bao nhieu lan] |
| So sanh voi doi thu | [re hon / dat hon — ly do] |
| Pricing psychology | [anchor, bundle, tier, free trial] |
| Giai doan | Noi dung giao duc | Muc dich |
|---|
| Chua biet van de | Content noi dau, awareness | De ho nhan ra van de |
| Biet van de, chua biet giai phap | How-to, so sanh phuong phap | De ho hieu cac lua chon |
| Biet giai phap, chua chon | Case study, testimonial, demo | De ho tin tuong minh |
| Da chon, chua hanh dong | Offer, khan cap, social proof | De ho hanh dong ngay |
Phan 3 — Ke hoach noi dung
3.1 Content Pillar
| Pillar | Ti le | Muc dich | Vi du |
|---|
| Giao duc (Education) | 35% | Xay trust, SEO | How-to, tips, giai thich |
| Cam hung (Inspiration) | 25% | Engagement, viral | Case study, truoc/sau, story |
| Giai tri (Entertainment) | 20% | Reach, follower | Trend, POV, behind scenes |
| Ban hang (Selling) | 15% | Chuyen doi | Offer, deal, CTA truc tiep |
| Cong dong (Community) | 5% | Retention | Q&A, poll, user spotlight |
3.2 Funnel Distribution
| Tang pheu | Ti le noi dung | Goc do chinh | KPI |
|---|
| TOFU (Nhan biet) | 40% | Cham noi dau, giai tri, giao duc | View, reach, follower |
| MOFU (Can nhac) | 35% | Bang chung, chuyen gia, quy trinh | Engagement, save, click |
| BOFU (Chuyen doi) | 15% | Offer, khan cap, retarget | Mess, lead, don hang |
| Retention | 10% | Gia tri VIP, referral | Re-purchase, LTV |
Tham khao references/content-angles.md de chon goc do cu the.
3.3 Content Repurposing Matrix
1 noi dung goc = 7+ phien ban. Tham khao chi tiet tai 01-lich-noi-dung.
| Noi dung goc | Phien ban | Kenh |
|---|
| Video dai 3–5 phut | Nguyen ban | YouTube |
| 3 clip ngan 15–30s | TikTok, Reels |
| 1 carousel 5–7 slide | Facebook, Instagram |
| 1 bai blog 800–1500 tu | Website, SEO |
| 1 email newsletter | Email list |
| 3 quote card | Story, Threads |
| 1 audio clip | Podcast |
3.4 Source Type Mix
| Loai | Ti le | Mo ta |
|---|
| FGC (Founder Generated Content) | 30% | Noi dung tu founder/chuyen gia |
| Brand Content | 30% | Noi dung chinh thuc thuong hieu |
| UGC (User Generated Content) | 25% | Review, testimonial tu khach |
| EGC (Employee Generated Content) | 15% | Noi dung tu nhan vien |
Phan 4 — He thong kenh & Ngan sach
4.1 Kenh trien khai
Tham khao references/channel-system.md cho chi tiet tung tang.
| Kenh | Tang pheu | Ngan sach/thang | KPI chinh |
|---|
| TikTok (organic + ads) | TOFU + BOFU | [so tien] | View, mess, CPMess |
| Facebook (organic + ads) | MOFU + BOFU | [so tien] | Reach, mess, CPMess |
| Zalo OA | MOFU + Retention | [so tien] | Read rate, click rate |
| Email (Brevo) | MOFU + Retention | [so tien] | Open rate, click rate |
| Website / SEO | MOFU | [so tien] | Traffic, time on site |
| UGC Network | TOFU | [so tien] | View, reach |
| [Kenh khac] | | | |
4.2 Phan bo ngan sach theo giai doan
| Hang muc | Launch (thang 1–3) | Growth (thang 4–6) | Mature (thang 7+) |
|---|
| Paid ads | 45–55% | 35–45% | 25–35% |
| Content production | 20–25% | 20–25% | 15–20% |
| UGC / KOL | 15–20% | 15–20% | 10–15% |
| Tool & platform | 5–10% | 5–10% | 5–10% |
| Community & retention | 5% | 10–15% | 20–25% |
| Du phong (contingency) | 5% | 5% | 5% |
| Tong | 100% | 100% | 100% |
4.3 Bang phan bo ngan sach cu the
| Hang muc | Ngan sach/thang | % Tong | Ghi chu |
|---|
| Meta Ads | [so tien] | [%] | |
| TikTok Ads | [so tien] | [%] | |
| Content (nhan su + tool) | [so tien] | [%] | |
| UGC thu lao | [so tien] | [%] | |
| Tool (Canva, Brevo, ...) | [so tien] | [%] | |
| Du phong | [so tien] | 5% | |
| Tong | [so tien] | 100% | |
5.1 Tinh KPI nguoc
Goi skill 10-tinh-kpi-nguoc de tinh chinh xac.
Doanh thu muc tieu: [so tien]
/ AOV: [so tien]
= So don can: [so]
/ Booking->Customer [30–50%]: [so]
= So booking can: [so]
/ Lead->Booking [50–60%]: [so]
= So lead can: [so]
/ Mess->Lead [50–60%]: [so]
= So tin nhan can: [so]
x CPMess [25–35K]: [so tien]
= Ngan sach ads can: [so tien]
5.2 Bang KPI 3 kich ban
| Chi so | Xau (Pessimistic) | Co so (Base) | Tot (Optimistic) |
|---|
| CPMess | +30% vs benchmark | Benchmark nganh | -20% vs benchmark |
| Mess->Lead | -15% vs TB | TB nganh (55%) | +15% vs TB |
| Lead->Booking | -10% vs TB | TB nganh (55%) | +10% vs TB |
| Booking->Customer | -10% vs TB | TB nganh (35%) | +10% vs TB |
| So don/thang | [so] | [so] | [so] |
| Doanh thu/thang | [so tien] | [so tien] | [so tien] |
| ROAS | [so]x | [so]x | [so]x |
| Ngan sach can | [so tien] | [so tien] | [so tien] |
Benchmark Vietnam 2025–2026: xem references/benchmarks-vietnam.md
5.3 KPI theo kenh
| Kenh | KPI chinh | Muc tieu thang 1 | Muc tieu thang 3 | Muc tieu thang 6 |
|---|
| TikTok organic | View/video, follower | | | |
| TikTok ads | CPMess, ROAS | | | |
| FB ads | CPMess, CPL, ROAS | | | |
| Zalo OA | Read rate, click rate | | | |
| Email | Open rate, click rate | | | |
| SEO | Organic traffic, ranking | | | |
5.4 Business KPI
| Chi so | Cong thuc | Muc tieu |
|---|
| ROAS | Doanh thu / Chi phi ads | >3x |
| CAC | Tong chi MKT / So khach moi | <30% AOV |
| LTV | AOV x So lan mua TB x Thoi gian | >3x CAC |
| Payback period | CAC / (AOV x Margin) | <90 ngay |
| LTV:CAC | LTV / CAC | >3:1 |
Phan 6 — Risk Matrix
6.1 Bang rui ro
| Rui ro | Xac suat | Muc do anh huong | Muc do nghiem trong | Ke hoach xu ly |
|---|
| CPMess tang dot bien (mua le) | Cao | Cao | CRITICAL | Giam ngan sach ads 30%, chuyen sang organic + UGC |
| Creative fatigue (duoi 2 tuan) | Cao | Trung binh | HIGH | Chuan bi 3–5 creative moi/tuan, A/B test lien tuc |
| Doi thu giam gia manh | Trung binh | Cao | HIGH | Tap trung gia tri + trust, khong canh tranh gia |
| Thay doi algorithm (TikTok/FB) | Trung binh | Cao | HIGH | Da dang kenh, khong phu thuoc 1 platform |
| Nhan su nghi viec (content creator) | Thap | Cao | MEDIUM | SOP hoa quy trinh, backup nhan su |
| Phan hoi tieu cuc viral | Thap | Rat cao | CRITICAL | Crisis protocol: phan hoi trong 2h, transparent |
| Ngan sach bi cat giam | Trung binh | Trung binh | MEDIUM | Ke hoach B voi 50% ngan sach — uu tien organic |
| Thieu data khach hang | Thap | Trung binh | LOW | Thu thap data tu ngay 1, form + pixel + CRM |
6.2 Muc do nghiem trong
| Muc | Dinh nghia | Hanh dong |
|---|
| CRITICAL | Anh huong truc tiep doanh thu, mat khach | Xu ly trong 24h, escalate stakeholder |
| HIGH | Giam hieu suat dang ke, mat co hoi | Xu ly trong 48h, dieu chinh ke hoach |
| MEDIUM | Anh huong nhe, co the bu dap | Xu ly trong 1 tuan, theo doi |
| LOW | Anh huong khong dang ke | Ghi nhan, xu ly khi co thoi gian |
Phan 7 — Timeline trien khai
7.1 Roadmap tong the
| Tuan | Hang muc | Chi tiet | Output | Nguoi chiu trach nhiem |
|---|
| Tuan 1 | Setup & Research | Nghien cuu doi thu, insight khach hang, setup kenh | Bao cao nghien cuu, kenh da thiet lap | [ten] |
| Tuan 2 | Content & Creative | San xuat batch content dau tien, brief UGC | 15–20 content pieces, 3–5 UGC brief | [ten] |
| Tuan 3 | Launch & Test | Chay ads test, dang organic, bat dau nurture | A/B test report, data 7 ngay dau | [ten] |
| Tuan 4 | Optimize & Scale | Toi uu creative, scale kenh tot, cut kenh kem | Bao cao thang 1, ke hoach thang 2 | [ten] |
7.2 Milestone
| Thang | Milestone | KPI kiem tra |
|---|
| Thang 1 | Setup xong, chay test, co data dau | CPMess, so mess, reach |
| Thang 2 | Tim duoc winning creative + audience | ROAS, CPL, ti le chuyen doi |
| Thang 3 | Scale kenh chinh, on dinh funnel | Doanh thu, LTV:CAC, retention |
| Thang 6 | He thong tu van hanh, toi uu lien tuc | Tat ca KPI on dinh, organic tang |
Skill Chaining — Chuoi ky nang
Skill nay la master — goi cac skill con theo thu tu:
00-ke-hoach-mkt (MASTER)
|
|-- [1] 08-nghien-cuu-doi-thu → Phan tich doi thu, tim khe
|-- [2] 09-insight-khach-hang → Insight khach hang, noi dau
|-- [3] 10-tinh-kpi-nguoc → Tinh ngan sach va KPI tu doanh thu muc tieu
|
|-- [4] Xuat ke hoach (file nay)
|
|-- [5] 01-lich-noi-dung → Lich noi dung thang chi tiet
|-- [6] 02-brief-chien-dich → Brief chien dich dau tien
Khi user yeu cau ke hoach marketing:
- Hoi 4 cau thu thap thong tin
- Chay skill 08, 09, 10 (co the song song)
- Tong hop thanh ke hoach nay
- De xuat chay tiep 01, 02 neu user can
Checklist chat luong
Truoc khi giao ke hoach, kiem tra:
- [ ] Co du 7 phan (Strategy, SAVE, Content, Channel, Performance, Risk, Timeline)
- [ ] SWOT dua tren du lieu thuc, khong doan
- [ ] Competitive moat xac dinh ro — khong chung chung
- [ ] SAVE Framework day du 4 yeu to
- [ ] Content pillar co ti le cu the, cong = 100%
- [ ] Funnel distribution dung ti le (TOFU 40%, MOFU 35%, BOFU 15%, Retention 10%)
- [ ] Ngan sach phan bo theo giai doan (Launch/Growth/Mature)
- [ ] Bang KPI 3 kich ban (Pessimistic/Base/Optimistic) da tinh
- [ ] Risk matrix co it nhat 5 rui ro voi muc do + ke hoach xu ly
- [ ] Timeline co milestone cu the theo thang
- [ ] Benchmark su dung so lieu Vietnam 2025–2026
- [ ] Cross-reference den cac skill lien quan
- [ ] Tat ca so lieu co the do duoc — khong co cum tu "tang manh", "nhieu hon"
- [ ] Tong ngan sach cong chinh xac 100%