Is zendesk-support safe to install?

SaferSkills independently audited zendesk-support (Agent Skill) and scored it 100/100 (green). The audit ran 55 deterministic rules across Security, Supply Chain, Maintenance, Transparency, and Community; it found 0 high-severity and 0 lower-severity findings. The full rule-by-rule trace and per-finding evidence are below. Free, methodology-open.

CategoryWeightCategory scoreContribution

Securityprompt, exec, net, exfil, eval

35%

100

35.0 pts

Supply chainhash, typosquat, maintainer, lockfile

20%

100

20.0 pts

Maintenancestaleness, pinning, CI

15%

100

15.0 pts

TransparencySKILL.md, perms, README

15%

100

15.0 pts

Communityinstalls, verify, response

15%

100

15.0 pts

Findings & checks · 0 flagged

Securityscore 100 · 0 findings

✓—All security checks passedNo findings in this category for the latest scan.pass

Supply chainscore 100 · 0 findings

✓—All supply chain checks passedNo findings in this category for the latest scan.pass

Maintenancescore 100 · 0 findings

✓—All maintenance checks passedNo findings in this category for the latest scan.pass

Transparencyscore 100 · 0 findings

✓—All transparency checks passedNo findings in this category for the latest scan.pass

Communityscore 100 · 0 findings

✓—All community checks passedNo findings in this category for the latest scan.pass

The primary manifest — the file an agent reads to learn what this artifact does.

clawhub-skills/zendesk-support/SKILL.md · 1 file

clawhub-skills/zendesk-support/SKILL.md12.2 KB · Markdown

name: zendesk-support

description: Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search tickets, create support workflows, manage macros, or automate helpdesk operations.

Zendesk

Access Zendesk via the REST API with managed OAuth authentication. Search users and tickets, review macros, and manage support workflows from chat.

This skill uses ClawLink for hosted connection flows and credentials so you do not need to configure Zendesk API access yourself.

Setup in 3 Steps

Step 1: Install	Step 2: Pair Account	Step 3: Connect Zendesk
		App-specific connection GIF coming soon
Run the install command in OpenClaw	Sign in and approve the device	Open the dashboard and connect Zendesk

How It Works

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────▶│   ClawLink   │────▶│   Zendesk REST │
│   (User Chat)   │     │   (OAuth)    │     │      API         │
└─────────────────┘     └──────────────┘     └──────────────────┘
          │                       │                       │
          │  1. Install Plugin    │                       │
          │  2. Pair Device       │                       │
          │  3. Connect Zendesk  │                       │
          │                       │  4. Secure Token      │
          │                       │  5. Proxy Requests    │
          │                       │                       │
          ▼                       ▼                       ▼
    ┌──────────┐           ┌──────────┐           ┌──────────┐
    │  SKILL   │           │ Dashboard│           │ Zendesk  │
    │  File    │           │ Auth     │           │ Console  │
    └──────────┘           └──────────┘           └──────────┘

Install

Install the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Then tell the user: "OpenClaw has been restarted. Send /new as a standalone message to start a fresh chat, then ask for Zendesk again."

Quick Start

# List integrations
clawlink_list_integrations

# List Zendesk tools
clawlink_list_tools --integration zendesk

# Search for a specific tool
clawlink_search_tools --query "ticket" --integration zendesk

Authentication

All Zendesk tool calls are authenticated automatically by ClawLink using the user's connected Zendesk account.

No API key is required in chat. ClawLink stores the OAuth token securely and injects it into every Zendesk API request on the user's behalf.

Getting Connected

Install the ClawLink plugin (see Install above).
Pair the plugin with clawlink_begin_pairing if it is not configured yet.
Open https://claw-link.dev/dashboard?add=zendesk and connect Zendesk.
Call clawlink_list_integrations to verify the connection is active.

Connection Management

List Connections

clawlink_list_integrations

Response: Returns all connected integrations. Look for zendesk in the list.

Verify Connection

clawlink_list_tools --integration zendesk

Response: Returns the live tool catalog for Zendesk.

Reconnect

If Zendesk tools are missing or the connection shows an error:

Direct the user to https://claw-link.dev/dashboard?add=zendesk
After they confirm, call clawlink_list_integrations to verify
Then call clawlink_list_tools --integration zendesk

Discovery Workflow

Call clawlink_list_integrations to confirm Zendesk is connected.
Call clawlink_list_tools --integration zendesk to see the live catalog.
Treat the returned list as the source of truth. Do not guess or assume what tools exist.
If the user describes a capability but the exact tool is unclear, call clawlink_search_tools with a short query and integration zendesk.
If no Zendesk tools appear, direct the user to https://claw-link.dev/dashboard?add=zendesk.

Execution Workflow

┌─────────────────────────────────────────────────────────────┐
│  READ OPERATIONS (Safe)                                     │
│  list → get → search → describe → call │
│                                                             │
│  Example: List tickets → Search → Show results             │
└─────────────────────────────────────────────────────────────┘
                               │
                               ▼
┌─────────────────────────────────────────────────────────────┐
│  WRITE OPERATIONS (Require Confirmation)                    │
│  list → get → describe → preview → confirm → call           │
│                                                             │
│  Example: Describe tool → Preview changes → User approves   │
│           → Execute update                                  │
└─────────────────────────────────────────────────────────────┘

For unfamiliar tools, ambiguous requests, or any write action, call clawlink_describe_tool first.
Use the returned guidance, schema, whenToUse, askBefore, safeDefaults, examples, and followups to shape the call.
Prefer read, list, search, and get operations before writes when that reduces ambiguity.
For writes or anything marked as requiring confirmation, call clawlink_preview_tool first.
Execute with clawlink_call_tool. Pass confirmation only after the preview matches the user's intent.
If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.

Tool Reference

Tickets

Tool	Description	Mode
`zendesk_list_tickets`	List tickets with filtering and pagination	Read
`zendesk_get_ticket`	Get a single ticket by ID	Read
`zendesk_create_zendesk_ticket`	Create a new support ticket	Write
`zendesk_update_ticket`	Update an existing ticket	Write
`zendesk_delete_ticket`	Permanently delete a ticket	Write
`zendesk_create_many_tickets`	Bulk create up to 100 tickets	Write

Users& Organizations

Tool	Description	Mode
`zendesk_list_users`	List users with filtering	Read
`zendesk_get_user`	Get a user by ID	Read
`zendesk_create_zendesk_user`	Create a new user	Write
`zendesk_create_or_update_user`	Create or update a user	Write
`zendesk_list_zendesk_organizations`	List organizations	Read
`zendesk_create_zendesk_organization`	Create an organization	Write

Macros & Automations

Tool	Description	Mode
`zendesk_apply_zendesk_macro`	Preview macro effects on a ticket	Read
`zendesk_list_macros`	List available macros	Read
`zendesk_create_automation`	Create a new automation rule	Write
`zendesk_create_trigger`	Create a new trigger	Write

Views & Search

Tool	Description	Mode
`zendesk_list_views`	List saved views	Read
`zendesk_create_views_preview`	Preview view results	Read
`zendesk_search_tickets`	Search tickets by query	Read
`zendesk_autocomplete_users`	Autocomplete user search	Read

Attachments & Comments

Tool	Description	Mode
`zendesk_create_zendesk_attachments`	Upload a file attachment	Write
`zendesk_list_comments`	List comments on a ticket	Read
`zendesk_create_comment`	Add a comment to a ticket	Write

Code Examples

List recent tickets

clawlink_call_tool --tool "zendesk_list_tickets" \
  --params '{
    "status": "open",
    "max_per_page": 20
  }'

Get a single ticket

clawlink_call_tool --tool "zendesk_get_ticket" \
  --params '{
    "ticket_id": 12345
  }'

Create a ticket

clawlink_call_tool --tool "zendesk_create_zendesk_ticket" \
  --params '{
    "subject": "Support request",
    "comment": {"body": "Issue description"},
    "priority": "normal",
    "requester_id": 12345
  }'

Preview a macro

clawlink_call_tool --tool "zendesk_apply_zendesk_macro" \
  --params '{
    "ticket_id": 12345,
    "macro_id": 67890
  }'

Security & Permissions

Access is scoped to the connected Zendesk account's data and permissions.
All write operations require explicit user confirmation. Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.
Destructive actions (deleting tickets, users, organizations) are marked as high-impact and must be confirmed.
Bulk operations affect multiple records and require extra scrutiny before confirmation.

Error Handling

Status / Error	Meaning
Tool not found	The tool name does not exist in the current catalog. Verify with `clawlink_list_tools --integration zendesk`.
Missing connection	Zendesk is not connected. Direct the user to https://claw-link.dev/dashboard?add=zendesk.
`RecordNotFound`	Ticket, user, or organization does not exist. Check the ID.
`CreateConflict`	Resource already exists. Use update instead of create.
`InvalidArgument`	Invalid parameter or missing required field. Review the tool schema.
`Write rejected`	User did not confirm a write action. Always confirm before executing writes.

Troubleshooting: Tools Not Visible

Check that the ClawLink plugin is installed:

   openclaw plugins list

If the plugin is installed but tools are missing, tell the user to send /new as a standalone message to reload the catalog.
If a fresh chat does not help, run:

   openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
   openclaw gateway restart

After restart, tell the user to send /new again and retry.

Troubleshooting: Invalid Tool Call

Ensure the integration slug is exactly zendesk.
Use clawlink_describe_tool to verify parameter names and types before calling.
For write operations, always call clawlink_preview_tool first.

Resources

Zendesk REST API Docs
Zendesk API Reference
ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=zendesk-support
ClawLink Docs: https://docs.claw-link.dev/openclaw
ClawLink Verification: https://claw-link.dev/verify

Powered by [ClawLink](https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=zendesk-support) — an integration hub for OpenClaw

zendesk-support— agent skill

Is zendesk-support safe to install?

Zendesk

Setup in 3 Steps

How It Works

Install

Quick Start

Authentication

Getting Connected

Connection Management

List Connections

Verify Connection

Reconnect

Discovery Workflow

Execution Workflow

Tool Reference

Tickets

Users& Organizations

Macros & Automations

Views & Search

Attachments & Comments

Code Examples

List recent tickets

Get a single ticket

Create a ticket

Preview a macro

Security & Permissions

Error Handling

Troubleshooting: Tools Not Visible

Troubleshooting: Invalid Tool Call

Resources

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