support-customer-research — independently scanned and version-tracked by SaferSkills.
SaferSkills independently audited support-customer-research (Agent Skill) and scored it 100/100 (green). The audit ran 55 deterministic rules across Security, Supply Chain, Maintenance, Transparency, and Community; it found 0 high-severity and 0 lower-severity findings. The full rule-by-rule trace and per-finding evidence are below. Free, methodology-open.
Findings & checks · 0 flagged
Every scanned point with the score it earned and what moved between them.
First recorded scan — no prior version to compare against.
The primary manifest — the file an agent reads to learn what this artifact does.
Conduct multi-source research to answer customer questions, investigate account contexts, and build comprehensive understanding of customer situations. Prioritize authoritative sources, synthesize across inputs, and clearly communicate confidence levels.
| Tier | Sources | Confidence |
|---|---|---|
| 1. Official Internal | Product docs, Knowledge base, Policies, Roadmap | High |
| 2. Org Context | CRM records, Support tickets, Internal docs, Meeting notes | Medium-High |
| 3. Team Comms | Chat history, Email threads, Calendar notes | Medium |
| 4. External | Web search, Forums, 3rd-party docs, News | Low-Medium |
| 5. Inferred | Similar situations, Analogous customers, Best practices | Low |
Always assign and communicate a confidence level:
## Answer Summary
[Direct answer to the question]
## Details & Evidence
- [Key point 1] (Source: [Link/Ref])
- [Key point 2] (Source: [Link/Ref])
## Context/Background
[Additional relevant information found]
## Confidence: [High/Medium/Low]
[Explanation of confidence level and any caveats]~30 seconds. Free. No account. Every finding cites a rule and a line of evidence.