Zendesk MCP Server

A Zendesk MCP (Model Context Protocol) server for Kojo. Gives Claude access to support tickets and Help Center articles for trend analysis, knowledge base management, and customer insight research.

Example usage

• "Fetch all tickets from the past week and provide an analysis of any trends you find"
• "Pull last month's solved tickets and identify the top 5 feature gaps driving support volume"
• "Search our help center for articles about approvals — are there any gaps we should fill?"
• "Draft a new help center article explaining how to set up invoice matching"

Tools

Setup

1. Get a Zendesk API token

1. Log into Zendesk as an admin
2. Go to Admin Center > Apps and integrations > Zendesk API
3. Enable Token Access if not already enabled
4. Click Add API token, give it a name, and copy the token

2. Install and build

git clone <repo-url>
cd zendesk-mcp
npm install
npm run build

3. Configure Claude Code

Add to your .mcp.json:

{
  "mcpServers": {
    "zendesk": {
      "type": "stdio",
      "command": "node",
      "args": ["/absolute/path/to/zendesk-mcp/build/index.js"],
      "env": {
        "ZENDESK_SUBDOMAIN": "your-subdomain",
        "ZENDESK_EMAIL": "[email protected]",
        "ZENDESK_API_TOKEN": "your-api-token"
      }
    }
  }
}

Replace the env values with your own. The subdomain is the part before .zendesk.com in your Zendesk URL.

Optional environment variables

Requirements

• Node.js 18+
• A Zendesk account with API token access
• Claude Code with MCP support