Swap Commerce Agentic Storefront Skill

Overview

Swap Commerce is an e-commerce Operating System (Swap-OS) that consolidates returns, exchanges, international shipping, tax/duty compliance, and logistics into a single, unified pipeline. This skill enables GenPark AI agents to integrate Swap-OS capabilities directly into digital storefronts, transforming standard, static catalogs into highly interactive, conversational shopping and post-purchase experiences.

sequenceDiagram
    autonumber
    actor Customer
    participant Agent as GenPark Agent
    participant Swap as Swap-OS API
    participant WMS as WMS / 3PL

    Customer->>Agent: "I want to exchange my shirt for a larger size"
    Agent->>Swap: POST /v1/returns/exchanges/recommend (order_id, items)
    Swap-->>Agent: Return Exchange Options & Inventory Reservation
    Agent->>Customer: "I reserved the Large shirt. Do you want to swap now?"
    Customer->>Agent: "Yes, proceed with the swap!"
    Agent->>Swap: POST /v1/returns/sessions (create session & labels)
    Swap-->>Agent: Returns Portal Link, QR Code & DDP Shipping Label
    Swap->>WMS: Trigger inbound return notification (ASN)
    Agent->>Customer: "Swap complete! Here is your return shipping label & QR code."

Core Capabilities

1. Branded Returns & Revenue Retention

• Instant Returns Portal: Set up fully branded self-service returns portals matching the merchant’s storefront design.
• Revenue Retention (Shop Now): Provide interactive cross-sell and instant exchange suggestions when a return is initiated. Retain up to 12%+ of revenue before refunds are issued.
• Flexible Refund Options: Automate issuing refunds to original payment methods, store gift cards, or shopping wallet balances.

2. International Commerce & Cross-Border DDP

• Landed Cost Engine: Compute real-time duties, local taxes (VAT/GST), and total landed cost dynamically during checkout.
• DDP (Delivered Duty Paid) Shipping: Eliminate surprise customs fees for international buyers by collecting duties upfront and preparing compliant custom paperwork.
• Regional Consolidation: Consolidate international returns at regional hubs before bulk shipping back to the primary WMS to save logistics costs.
• Product Compliance: Automatically map HS (Harmonized System) codes and verify Country of Origin (COO) for cross-border compliance (e.g., EU GPSR requirements).

3. Conversational Discovery & Try-On

• Virtual Try-On (VTO): Give shoppers visual confidence by matching product specs to personal models or avatars.
• Sizing & Fit Recommendation: Utilize purchase history and return records across the network to suggest the optimal size, lowering return rates.

4. Direct In-Flow Conversational Checkout

• Chat/Voice Sales: Enable frictionless transaction processing directly within the agent chat interface without traditional web checkout redirects.
• Payment Orchestration: Support tokenized, safe payments, one-click checkouts, and express digital wallet checkouts (Apple Pay, Google Pay).

API Reference & Payloads

1. Create Return/Exchange Session

POST https://api.swap-commerce.com/v1/returns/sessions

Request Headers:

Authorization: Bearer <your_swap_api_key>
Content-Type: application/json

Request Payload:

{
  "order_id": "ord_8941278930",
  "customer": {
    "email": "[email protected]",
    "country_code": "US"
  },
  "items": [
    {
      "sku": "TSHIRT-BLU-M",
      "quantity": 1,
      "reason": "SIZE_TOO_SMALL",
      "action": "EXCHANGE",
      "exchange_sku": "TSHIRT-BLU-L"
    }
  ],
  "shipping": {
    "carrier": "USPS",
    "method": "GROUND_RETURN"
  }
}

Response Payload:

{
  "return_session_id": "ret_sess_77812930",
  "status": "APPROVED",
  "exchange_order_id": "ord_ex_990184712",
  "label_url": "https://shipping.swap-commerce.com/labels/lbl_9981a3d9f.pdf",
  "qr_code_url": "https://shipping.swap-commerce.com/qrcodes/qr_9981a3d9f.png",
  "estimated_delivery": "2026-05-22T18:00:00Z"
}

2. Calculate Landed Cost (Cross-Border Duties)

POST https://api.swap-commerce.com/v1/cross-border/landed-cost

Request Payload:

{
  "origin_country": "US",
  "destination_country": "GB",
  "items": [
    {
      "sku": "HOODIE-GRY-L",
      "hs_code": "6101.30.00",
      "declared_value": 85.00,
      "quantity": 1
    }
  ],
  "shipping_cost": 15.00
}

Response Payload:

{
  "total_landed_cost": 121.25,
  "breakdown": {
    "subtotal": 85.00,
    "shipping": 15.00,
    "duty": 10.20,
    "tax_vat": 11.05
  },
  "currency": "GBP",
  "compliant": true
}

Agent Usage & Best Practices

When integrating the Swap Commerce skill, agents must structure storefront behaviors around the following guidelines:

1. Context-Driven Recommendations: If a user initiates a return due to "fit/size," the agent should look up POST /v1/returns/exchanges/recommend immediately to reserve the matching correct size in inventory.
2. Upfront Landed Cost Transparency: For international shoppers, calculate the landed costs at the earliest cart stage, presenting the tax/duty breakdown clearly to maximize checkout conversion and compliance.
3. Proactive Tracking: Send proactive push notifications or conversational alerts when return packages are checked in at regional consolidation centers.

References

• Swap OS Documentation
• Swap Returns & Logistics Portal
• Shopify Integration Guide