support-platform-integration — independently scanned and version-tracked by SaferSkills.
SaferSkills independently audited support-platform-integration (Agent Skill) and scored it 100/100 (green). The audit ran 55 deterministic rules across Security, Supply Chain, Maintenance, Transparency, and Community; it found 0 high-severity and 0 lower-severity findings. The full rule-by-rule trace and per-finding evidence are below. Free, methodology-open.
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Every scanned point with the score it earned and what moved between them.
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The primary manifest — the file an agent reads to learn what this artifact does.
The Support Platform Integration skill provides comprehensive integration capabilities with major support and ticketing platforms including Zendesk, Freshdesk, and ServiceNow. This skill enables automated ticket management, workflow execution, conversation history access, and knowledge base synchronization to streamline support operations.
skill: support-platform-integration
action: create-ticket
parameters:
platform: zendesk
ticket:
subject: "Unable to access dashboard after password reset"
description: "Customer reports 403 error when accessing main dashboard"
requester_email: "[email protected]"
priority: high
type: incident
tags:
- access-issue
- dashboard
custom_fields:
product_area: analytics
customer_tier: enterpriseskill: support-platform-integration
action: query-tickets
parameters:
platform: freshdesk
filters:
requester_id: "123456"
status: [open, pending, resolved]
created_after: "2025-01-01"
include:
- conversations
- satisfaction_rating
- time_entries
limit: 50skill: support-platform-integration
action: execute-macro
parameters:
platform: zendesk
ticket_id: "987654"
macro_id: "escalate_to_tier2"
comment: "Escalating per customer request for senior engineer"skill: support-platform-integration
action: sync-kb-article
parameters:
platform: servicenow
article:
title: "How to Reset Two-Factor Authentication"
category: "Account Security"
content_markdown: |
## Steps to Reset 2FA
1. Navigate to Security Settings
2. Click "Reset 2FA"
...
status: published
visibility: publicskill: support-platform-integration
action: generate-report
parameters:
platform: zendesk
report_type: sla_compliance
date_range:
start: "2025-01-01"
end: "2025-01-31"
group_by: team
metrics:
- first_response_time
- resolution_time
- breach_countThis skill integrates with the following customer experience processes:
| Process | Integration Points |
|---|---|
| ticket-triage-routing.js | Ticket creation, priority assignment, routing automation |
| escalation-management.js | Workflow transitions, tier assignments, escalation tracking |
| sla-management.js | SLA timer management, breach alerts, compliance reporting |
| itil-incident-management.js | Incident tickets, major incident workflows, PIR tracking |
This skill is a strong candidate for extraction to a shared library with applicability to:
~30 seconds. Free. No account. Every finding cites a rule and a line of evidence.